fb774 Frequently Asked Questions

The minimum age to play at fb774 is 21 years old, consistent with PAGCOR guidelines for online gaming participation in the Philippines. Age is verified through our KYC process before any withdrawal is processed. Accounts confirmed to belong to individuals under 21 are permanently closed and any balance is forfeited.

fb774 accepts the following Philippine government-issued IDs for KYC: PhilSys National ID, UMID, Philippine Passport, Driver's License, and PRC Professional ID. The name and date of birth on your ID must match your fb774 account details exactly. KYC reviews are typically completed within one to three business days after document submission.

No. fb774 strictly allows one account per person. Operating multiple accounts — whether under the same name or different identities — is a violation of our Terms and Conditions. If duplicate accounts are discovered, all associated accounts will be closed, outstanding wagers voided, and balances across all accounts may be forfeited.

On the fb774 login page, click "Forgot Password" and enter the mobile number registered to your account. You will receive an OTP to reset your password. If you no longer have access to your registered mobile number, contact our 24/7 live chat support team for manual identity verification and account recovery assistance.

To close your fb774 account, contact our support team via live chat or email [email protected] with a written closure request. Any pending wagers will be settled first, and any verified remaining balance will be refunded to your primary payment method. Bonus funds that have not met their wagering requirement are forfeited upon closure.

To deposit via GCash at fb774, go to the Cashier section of your account, select GCash as your payment method, enter your deposit amount, and follow the on-screen instructions to complete the payment through your GCash app. GCash deposits are credited to your fb774 account instantly in most cases. The minimum GCash deposit is ₱100.

For fully verified fb774 accounts, GCash withdrawals are typically processed within 30 minutes. Processing time can vary during peak hours or if additional verification is required. GCash withdrawals are generally the fastest option available on fb774 compared to bank transfer alternatives, which depend on Instapay or PESONet schedules.

The minimum deposit at fb774 is ₱100 across all supported payment methods, including GCash and Maya. This applies whether you plan to play slots, live casino tables, bingo, or fishing games. There is no separate minimum for specific game categories — the ₱100 floor applies platform-wide.

Yes. fb774 accepts deposits and processes withdrawals via BPI and BDO through the Instapay network. Bank transfer deposits are credited once the Instapay transaction is confirmed, which is usually within a few minutes during banking hours. The minimum bank transfer withdrawal is ₱500. UnionBank via Instapay is also supported.

fb774 does not charge platform-side fees on standard deposits or withdrawals. However, third-party payment network fees — such as Instapay transaction charges from your bank — may apply and are outside fb774's control. Cryptocurrency withdrawals via USDT TRC20 are subject to the standard TRC20 network gas fee at the time of the transaction.

Yes. Maya (formerly PayMaya) is a fully supported payment method at fb774 for both deposits and withdrawals. Maya deposits are credited instantly and Maya withdrawals for verified accounts are typically processed within 30 minutes. The minimum Maya withdrawal is ₱200. Coins.ph is also supported as an alternative e-wallet option.

Yes. fb774 features a wide selection of JILI Games titles, one of the most popular slot providers among Filipino players. The JILI catalogue on fb774 includes fan favourites like Golden Empire, Fortune Gems, Crazy Hunter, and Boxing King, among many others. JILI games are available on both desktop and mobile browsers without any app download required.

Yes. fb774 offers a full live casino lobby featuring live baccarat, live roulette, live blackjack, live sic bo, and live game show titles. Live dealer games are streamed in real time from certified studio environments. Multiple table variants are available at different stake levels, including tables suited for players from Manila, Cebu, and across the Philippines.

Yes. fb774 is fully optimised for mobile browsers — no app download is required. You can access the complete fb774 game lobby, Cashier, live casino, and account settings directly from Safari, Chrome, or any modern mobile browser on Android or iOS. The site is responsive and loads smoothly on most Philippine mobile data connections.

Return to Player (RTP) percentages vary by slot title and game provider. Most slots on fb774 carry RTP figures between 95% and 97%, which are competitive with industry standards. RTP represents a theoretical long-term average across millions of spins — it is not a guarantee of results in any individual session. Each spin outcome is determined by a certified Random Number Generator.

All RNG-based games available on fb774 — including slots, bingo, and fishing games — use certified Random Number Generation systems that have been independently tested by recognised third-party testing laboratories. Live dealer game outcomes are governed by the physical dealing or spinning equipment used in the certified studio environment, not by software RNG.

fb774 offers a welcome deposit bonus for new registrations. The specific bonus percentage, maximum bonus amount, and eligible games are published on the Promotions page of the platform and are subject to change. All welcome bonuses come with wagering requirements that must be met before any winnings derived from bonus funds can be withdrawn. Check the Promotions page for the current offer.

A wagering requirement means you must bet the bonus amount (and sometimes the deposit amount plus bonus) a set number of times before withdrawing bonus-derived winnings. For example, a 30x wagering requirement on a ₱1,000 bonus means you must wager ₱30,000 in eligible games before requesting a withdrawal. The specific requirement is stated in each promotion's terms. Wagering must be completed within the validity period.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement for that bonus has been met. If you request a withdrawal before completing the wagering requirement, fb774 will remove the bonus and any associated winnings before processing the withdrawal of your remaining real-money balance.

Yes. fb774 operates a VIP loyalty programme with four tiers: Silver, Gold, Platinum, and Diamond. Higher tiers unlock benefits including improved cashback rates, faster withdrawal processing, dedicated account management, higher withdrawal limits, and exclusive bonus offers. Tier advancement is based on qualifying wager volume over rolling periods. Contact support to learn your current tier status.

fb774 operates under applicable regulatory frameworks for online gaming. The platform is designed to serve Filipino players and operates in alignment with PAGCOR-related guidelines, including the 21+ age requirement, responsible gaming obligations, and KYC/AML compliance. Players are responsible for ensuring that online gaming is lawful in their specific location within the Philippines.

To self-exclude, go to Settings → Responsible Gaming in your fb774 account and select the self-exclusion option, or contact our 24/7 live chat support team and request immediate self-exclusion. You can choose a minimum six-month exclusion or a permanent exclusion. Once active, the account is locked, all marketing stops, and fb774 will not reinstate the account before the exclusion period ends.

fb774 provides the following responsible gaming tools to all account holders: deposit limits (daily, weekly, monthly), loss limits, session time alerts, cooling-off periods (24 hours to 30 days), self-exclusion (6 months or permanent), and marketing opt-out. All tools are accessible for free in your account settings under the Responsible Gaming section, or through our 24/7 live chat support.

If you feel that gambling is negatively affecting your life, please use fb774's self-exclusion tool immediately and reach out to our support team at [email protected]. PAGCOR maintains a responsible gambling programme and helpline accessible through official Philippine government channels. Professional counselling is also available through psychiatric and psychology services at major Philippine hospitals including Philippine General Hospital (PGH).